Privacy Policy – HCPL Smart Homes

Effective Date: December 20, 2025

1. Information We Collect

HCPL Smart Homes collects information to provide and improve services. Categories include:

  • Personal: Name, email, phone, payment info, government-issued IDs, documents during bookings.
  • Non-Personal: IP address, device info, browser type, browsing behavior, cookies, analytics.
  • Optional: Feedback, survey responses, social media interactions voluntarily provided.

2. How We Use Your Information

  • Process bookings, payments, service requests.
  • Personalize website content, recommendations.
  • Send updates, promotions, newsletters (with consent).
  • Provide customer support, respond to inquiries.
  • Detect, prevent fraud or unauthorized activity.
  • Ensure legal and regulatory compliance.

3. Cookies & Tracking

  • Essential Cookies: Required for website functionality and security.
  • Functional Cookies: Remember preferences, enhance usability.
  • Analytics Cookies: Collect user behavior data for improvement.
  • Marketing Cookies: Personalized content and advertisements.

4. Data Security

  • SSL encryption for data transmission.
  • Secure servers with restricted access.
  • Regular security audits and monitoring.
  • Staff training on privacy and data protection.

No system can guarantee 100% security, but measures are continuously enhanced.

5. Sharing Information

Information is shared only with trusted providers, legal authorities, or in business transfers. Personal info is never sold.

6. Data Retention

  • Retained as long as necessary for service delivery.
  • Retained for legal obligations, disputes, audits.
  • Obsolete data securely deleted.

7. User Rights (PDPA)

  • Access & review personal data.
  • Request corrections.
  • Request deletion.
  • Withdraw consent.
  • Data portability.
  • File complaints.

8. Access, Update, Delete Guide

  1. Send request to info@thehcpl.com.
  2. Complete identity verification.
  3. Processed within 15 business days.
  4. Receive confirmation.

9. Children’s Privacy

Services not intended for children under 13. Any collected data from children is deleted immediately.

10. International Users

Users outside Pakistan consent to data transfer, storage, and processing in Pakistan per this policy.

11. Changes to Privacy Policy

Policy updates posted with effective date. Continued use indicates acceptance.

12. FAQ

Q1: What information is collected? +
Personal info like name, email, phone, payment info, ID documents. Non-personal info includes IP, device info, browsing behavior, analytics.
Q2: How is info used? +
Used for service delivery, support, analytics, personalization, and legal compliance.
Q3: Will info be shared? +
Only with trusted providers, legal authorities, or in mergers/acquisitions. Never sold.
Q4: How long is data retained? +
Retained as necessary for services, legal obligations, or business purposes. Obsolete data securely deleted.
Q5: How to opt-out of marketing? +
Unsubscribe via email or contact info@thehcpl.com.

13. Contact Us

HCPL Smart Homes
Website: www.thehcpl.com
Email: info@thehcpl.com
Phone: +92 337 1111 999
Email Us